What time is check-in and checkout?
Check-in is at 3pm and checkout is at noon. We will do our best to accommodate early arrivals and late departures.

Do you have cell-phone and Wi-Fi coverage across the Secret Bay site?
All villas and bungalows have Wi-Fi access and cell-phone coverage. Cell-phone coverage across Dominica is good but we hope you might be dissuaded from taking your phone to the beach!

Can we drink the water in the villas and bungalows?
Yes, the water is safe to drink and meets World Health Organisation Standards. It comes straight from the Picard River which flows down from Morne Diablotins and this delicious water supplies the entire city of Portsmouth as well as Ross University. 

Are there lots of bugs and mosquitoes? Do we need to bring repellent?
Secret Bay is perched on top of a cliff and benefits from cooling sea breezes so we are not too troubled by mosquitoes. There is a short spell at sunset when some sand flies make a brief appearance as a gentle reminder that you are surrounded by nature in all its glory - but repellent keeps them at bay and they don’t stick around for long. All the properties are fitted with anti-mosquito screens.

If you are planning on hiking in the rainforest it would be a good idea to bring repellent and to wear long trousers.  

What clothes should we bring?
There is no dress code at Secret Bay – in your private and secluded villa or bungalow, we want you to feel at home. The weather is warm all year round with a slight breeze at night. Dominicans generally dress casually and informally but do enjoy dressing up for special occasions. Comfortable summer clothes are suitable with a light sweater for the evening. If you are planning on hiking you will need proper hiking shoes and long trousers. And don’t forget your swimsuits and sunscreen!

What is there to do in the evenings?
Relax and soak up a star-filled sky from your villa pool. Listen to the enchanting noises of the forest at night from your comfortable bungalow nestled in the trees. Enjoy an al fresco dinner prepared by your Personal Cook. We have also equipped the villas and bungalows with books, games, DVDs, cable television, Wi-Fi and an IPod docking station.

We can also organise an evening of entertainment on your villa terrace: be serenaded by a fantastic one-man jazz band. (Currently only available in the villas).

If you’re in the mood for exploring, head to a Dominican rum shop to soak up some local culture or go check out the fun music scene in one of the quaint bars in Roseau. Be warned though – bars in Dominica do close early and the homemade rum punch is pretty potent.  

Are there any good local restaurants?
Yes – there are some great restaurants in Portsmouth (about 10 minutes drive away) which serve superb fresh local fare; a wonderful selection of seafood, homemade fruit juices and the Caribbean masterpiece “Callaloo Soup”. Our concierge can help you find a restaurant which suits your taste and make a reservation.

How often are linens and towels changed?
In order to play our part in the protection of our environment, we change linens and towels once every three days. However if you would like clean linens or towels more frequently than this, please let us know and we would be happy to accommodate you.

When is housekeeping and laundry done?
Housekeeping is done once a day in the late morning. However we would be happy to accommodate your schedule if these timings are not convenient. Housekeeping will also be happy to take care of your laundry. We recommend a dry-cleaning service in Roseau and we can help you with this if needed. 

Is a gratuity included?
Although a gratuity is included in our prices - you are welcome to reward staff separately for exceptional service if you wish.

What is the voltage at Secret Bay?
Voltage is 220V. Transformers are available for 120V appliances. A hairdryer is provided in all bedrooms. 

How close are medical services?
Medical facilities are close at hand: it is a ten-minute drive to the pharmacy and a fifteen-minute drive to Portsmouth Hospital. Secret Bay also has a doctor on call 24 x 7. 

Are children welcome at Secret Bay?
Yes – children over the age of 12 are very welcome to stay in our two-bedroom villas. Unfortunately though, due to the open-plan layout of the villas and the location of the site (on a steep cliff-top), we will only accommodate young children if you rent out the whole resort (accommodation for up to 10 people). Children must be supervised at all times.
If you are purchasing a property at Secret Bay we do allow children under the age of 12 in some of the two-bedroom villas. Please contact us for more information. 

Is smoking permitted at Secret Bay?

Secret Bay has been developed with an ethos of health and well-being. As such we do not allow smoking in the villas or bungalows or at the Souce Shack. You are of course welcome to smoke in some of the many outdoor relaxation areas but we do ask that you remain considerate of your fellow guests in these public spaces.

Can I fly to Dominica by Private Jet?
Yes you can. Dominica has two runways: Melville Hall in the northeast and Canefield in the southwest of the island. Melville Hall (TDPD/DOM) has a 4,800 ft. runway 09/27 and is open to the sea. There are ongoing upgrades to the airport, which offers Night VFR landing and will soon have approved GPS instrument approach. Canefield Airport, which is closer to the capital Roseau, has a 2,500 ft. runway along the Caribbean Sea coastline (01/19) - VFR only. Both airports are approximately one hour's drive from Secret Bay.